A San Francisco mom whose daughter was nearly jumping in front of a train learned that a Kaiser Permanente therapist would be able to see her — in a month. A mentally unstable man begged Kaiser in vain to rescue him into a cliff and jumped to his death. A doctor whose client blamed Kaiser for her son’s mental health crisis agreed that the therapists were too stressful and apologized.
These were among the shocking stories revealed during a hearing of the San Francisco Board of Supervisors on Tuesday as politicians sought to understand why Kaiser provided what patients, families, and staff called inadequate mental health care, even as the city spent nearly $500 million annually. on health. Giant care.