The cloud is the future of business. Adopting and taking advantage of cloud computing solutions allows for greater flexibility and convenience with on-demand availability, productivity tools, and the ability to communicate and process data discreetly.
While cloud computing — particularly Software as a Service (SaaS) — extols various advantages, many local businesses are still struggling to jump on the bandwagon.
A recent white paper by SME Corp Malaysia and Huawei Technologies (M) Sdn Bhd found that 44% of small and medium businesses (SMEs) – which make up 98.5% of all businesses in Malaysia – use cloud computing to store personal documents, photos and videos, Rather than adopting cloud SaaS to drive software process improvements.
Shawn Tay, co-founder of Matrix Connexion (MatrixC), says that while many decision makers find Google Workspace is for schoolchildren rather than businesses; In fact, it is a ready-made institution.
“There is a willingness to explore, but the decision-making process is slow and still largely influenced by accommodating user intimacy, rather than considering the main benefits from the new ways of working offered by Google Workspace, which focus on collaboration,” he says.
MatrixC has been at the forefront of SaaS in Malaysia for over a decade. Since 2008, it has been a Google Cloud Partner providing solutions, support services, and training for businesses ranging from small to large enterprises.
Tai says many companies are surprised to see what Google Workspace has to offer.
“Most users find that Google Workspace is just Gmail and Google Drive, not knowing all the other tools like Data Studio, Keep, Jamboard, Google Classroom, etc.
“Users are amazed to see real-time collaboration and co-editing of documents in Google Workspace from anywhere and on any device.
“They never fail to express their awe once we show them how they can do dashboard data and formulas on Google Sheets and Data Studio,” he says, adding that the software is not only easy to use, but also saves time on updating reports and modes.
Bring the cloud to Malaysians
From a small team of three in 2007, MatrixC has grown to a perfect size of 28, retaining more than 400 clients and also supporting seven million users in Malaysia.
Tai believes that the younger generation will be digitally savvy once they join the workforce. This begs the question: Are companies ready for the digitally advanced workforce of the future?
Therefore, MatrixC provides a complete plan of services including consulting, deployment, training and 24/7/365 support.
I have helped many companies with Google Workspace onboarding, by providing services such as technical implementation and migration, consulting and change management, end user enablement on Google Workspace, Google Workspace Security Health Check, Chromebook and mobile device management implementation, as well as trainings on storytelling and analytics with Google Sheets, Slides, and Data Studio.
“We feel that everyone is moving towards being more data-driven, so we thought the best way to help businesses transform and also help users embrace digital skills would be to run classes on data storytelling using Google Sheets, Slides, and Data Studio.
“Once (participants) are out of the workshop, they understand the value of using real-time collaborative tools like Google Workspace and learn skills on how to tell better stories with data and possibly learn how to do basic infographics,” he says.
Tai adds that many clients sign up with MatrixC for ongoing workshops or even conduct in-house workshops every three months. For example, MRT Corp has an internal Google Champion who learns all the necessary tools and teaches different departments internally.
This quarterly engagement leads to adoption, collaboration, and integration as Tay shared that this ongoing program is highly encouraged after setup.
Tay shares that collaboration is a future skill that many people, organizations, and educational institutions will need to master.
“A lot of people think collaboration happens when I send you a document and you send it back to me with edits. But in reality, that’s when you can do things together. Thinking happens when you do things together.
“Google has a feature where they are introducing a ChatBot so you can use the whiteboard feature during Google Meet sessions and now that everything is web-based, you can see the slides as you present.
“With Google Screen Sharing, it’s like you’re sitting in the room but in reality everyone is everywhere. It’s very effective,” he said.
MatrixC in Education
Recently, the company ventured into the education arena by achieving the record time and volume of MatrixC to deploy a seven-day Google Workspace to 5.5 million users for a nationwide education system, implemented by its five-man technical team.
It was back in 2019, before the Covid-19 pandemic, that Tay was involved in playing an important role for the country to benefit from distance teaching and learning during various motion control orders.
“I believe MatrixC as a company has contributed in many ways to modernizing the digital adoption of businesses and most importantly to education.
“We are now venturing into the education sector to empower more students and teachers with digital skills to enhance distance or ubiquitous learning and education,” he says, adding that this achievement prompted him to start a new education technology company, Unoya Sdn Bhd.
Under Unoya’s leadership, Tai and his team built a platform called RECQA – a centralized learning platform with intelligent personalization.
Educational institutions can centralize all learning and teaching applications, publish targeted ads, and provide quick access to Google Classroom and other Google Workspace tools.
With a single sign-on identifier, users pass through a single central portal that allows for the collection of rich data about teaching and learning activities for analysis purposes.
RECQA was built entirely on the Google Cloud Platform to take advantage of its scalability capabilities and is now used as the platform for a nationwide digital education platform that caters to up to six million users.
“Our mission at MatrixC is to continue to educate and raise awareness that when you have an easy-to-use and easily accessible tool, it can truly transform business or even education,” he said.
For more information on how to take advantage of Google Workspace, visit www.matrixc.com. Instead, email email@example.com To connect with a team of experts who will explain further and find a solution to your business needs.